Mercure Bergamo Centro Palazzo Dolci

About the hotel

Luxurious Accommodation

Experience comfort and convenience in our air-conditioned rooms with free Wi-Fi and modern amenities like an electric kettle, flat-screen TV, and minibar.

Convenient Location

Located just 300 meters from Bergamo Train Station, our 4-star hotel offers excellent transport links to Orio al Serio Airport, Milan, and the lakes. Explore the city easily with good bus connections to the airport, Bergamo Old Town, and Donizetti Theatre.

Delightful Dining Experience

Start your day with a delicious breakfast featuring a wide variety of sweet and savoury options. Unwind in the evening at L'Accademia bar with fine wines and appetizers. Don't forget to take advantage of discounted rates at nearby partner restaurants.

Book now for an unforgettable stay at Mercure Bergamo Palazzo Dolci!

Facilities

• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Room service
• Heating
• Pets allowed
• Lift / Elevator
• Laundry
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Bar
• Fax/photocopying
• Golf course
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Sauna
• Dry cleaning
• Breakfast in the room
• Daily housekeeping
• Shared lounge/TV area
• Parking garage
• Concierge service
• Wheelchair accessible
• Snack bar
• Wine/champagne

Check-in and check-out

Check-out

until 12:00

Guest reviews

• G

  Gillian PepperUnited Kingdom

  7

  Tricky shower and no vegan breakfast otherwise fine with good location

  Liked: The hotel is in a very convenient location and the room was fine. Not amazing, but not bad either. I had trouble with the shower, but the staff did come to help me when I asked (though they seemed reluctant).

  Disliked: I'm actually writing this review mostly to help other guests to figure out the shower! I thought mine wasn't working because there's a valve/stopper that you have to pull out to get the water to flow, and it's not at all obvious how to do it. When I rang reception, they just told me to pull it harder, which didn't work, and I ended up having to ask for someone to come and show me (all with me in a robe, feeling tired and smelly). Anyway, the secret is to *pull the lower half of the stopper both upwards and towards you at the same time, to get water flowing. Then, you rotate everything left/right to control the temperature. Pulling it towards you in a straight line will NOT work*, no matter what the staff on reception say when you ask them! Also, I booked this hotel because reviews said it had vegan food at breakfast, but when I got there, there wasn't any. There was just an empty plate with a sign saying "vegani" on it. There were no alternatives to cow's milk either. I noted some lactose free yoghurts and gluten free baked items, but nothing vegan left. In fact, there were no plates to eat off of, though some did arrive after I waited a while. I ended up having just a black coffee and a plate of fruit for breakfast, which didn't seem worth what I paid for it with so many good cafés nearby. In summary, not the breakfast previous reviews had led me to hope for.

  Posted in October 2026

• A

  AdelinaSwitzerland

  10

  Excellent

  Liked: Central location, very close to the main station. Very clean and spacious room. Excellent breakfast! I would stay here again!

  Posted in October 2026

• F

  FahdPakistan · Couple

  9

  I've been staying at this hotel for quite some time now. Everything is great - location, rooms, cleanliness, all exc

  Liked: Proximity to train station

  Posted in October 2026

• L

  LindaAustralia · Couple

  10

  Liked: We stayed for 1 night before our departure to the airport. The location was excellent & the room extremely comfortable.

  Posted in October 2026

• E

  EfekTürkiye · Couple

  8

  Liked: It's quite good place to stay. The breakfast is great.

  Posted in October 2026

• M

  MihaelaRomania

  5

  Disliked: For several years we have stayed at this hotel about three times a year and always enjoyed coming back. On our last stay, however, our experience did not match the standard of a 4-star hotel. There were no slippers in the room. We asked at reception several times and got a different answer each time: that they didn’t have any, that they would bring them to our room, then again that they didn’t have any. We never received them. During our stay, the toilet paper was not replaced either. The most unpleasant incident happened on the second day. We intentionally left the key card in the slot to keep the power on, with my laptop plugged in and running a task, with an external hard drive attached. When we came back, the key card had been taken and the laptop had been unplugged. We paid for the room, and I believe it is my decision whether to leave the power on while I’m out. Interfering with a guest’s electronic devices without any notice is unacceptable and could have led to data loss. When checking out, we reported all of this at reception, hoping for an explanation. Instead, we received an arrogant reply: that slippers are not included with a standard room and have to be paid for, and regarding the laptop, that “it was probably the cleaning lady.” No apology and no interest in what had happened. The location is still good, but the attention to guests, including those who return regularly, has dropped considerably. We hope the management will take these comments seriously.

  Posted in October 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.

A deposit may be required at the property.