Best Western Crystal Palace Hotel

About the hotel

Strategic Location

Situated steps away from Turin Porta Nuova Train Station, Best Western Crystal Palace Hotel offers convenience for travelers exploring the city.

Modern Amenities

Enjoy the comfort of air-conditioned rooms equipped with a flat-screen TV, satellite channels, and a tea/coffee maker, ensuring a relaxing stay.

Nearby Attractions

With Piazza Castello a short walk away and the Lingotto Fiere Exhibition Centre in proximity, guests can easily explore Turin's popular landmarks and events.

Book now to experience the perfect blend of convenience and comfort at Best Western Crystal Palace Hotel.

Facilities

• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Room service
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Laundry
• Luggage storage
• Bar
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Breakfast in the room
• Private parking
• Allergy-free room
• Electric vehicle charging station
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guest room sealed after cleaning

Check-in and check-out

Check-out

until 12:00

Guest reviews

• L

  LászlóHungary

  8

  Deserves the 4 stars

  Liked: The hotel is located very well, nearby Porta Nuova train station. The staff is very kind and always helpful, rooms and the whole hotel is very clean. Breakfast is wide enough and delicious, not too crowded in the morning. We enjoyed also the gluten free alternatives every morning.

  Disliked: In the twin storey room with 2 full size bed, the upper bed was extremely large and comfortable, but the lower bed is just an opened couch, it was not that comfortable for 2 adults. The central air ventillation is continuously running between cca. 6 AM and 10 PM and it is quite loud and annoying as it can not be turned off and can be heard even with closed doors of the bathroom. But this was all I can mention as negative.

  Posted in October 2026

• O

  oliviaSwitzerland · Couple

  10

  Liked: Very nice hotel very good location walking distances to all important landmarks, the stuff is also very kind, beautiful room!

  Posted in October 2026

• V

  VincentNetherlands

  8

  Decent accommodation

  Liked: Good clean room, bit small but ok

  Disliked: Via Nizza is not very pleasant after dark

  Posted in October 2026

• S

  ScottUnited States · Couple

  9

  Perfect entry into Northern Italy via this well located hotel. N

  Liked: Excellent location Easy walking to the Lagrange area, shops and park. Excellent breakfast. Quiet room - just what we needed to decompress after a 15 hour flight from California.

  Disliked: Nothing

  Posted in October 2026

• J

  JoanneUnited Kingdom · Couple

  1

  No air conditioning, rude staff a miserable experience. Avoid

  Liked: The location is convenient for the railway station

  Disliked: We checked in and found the superior room 502 did not have a functioning air conditioning system. The temperature of the room was 28 degrees. We were told by the man on the desk to just open the window as the air conditioning didn't function until 5pm. We went for a walk and returned after 5pm to find that the air conditioning hadn't kicked in. The evening receptionist apologised and tried to fix but was unable to do so. We were offered two alternative rooms. We had to accept 509 which was half the size and without the spa bath as the alternative had a staircase mezzanine and I am recovering from surgery so unable to use stairs. It quickly became clear that the air conditioning in the second room also didn't have a functioning air conditioning system. The fan came on for three minutes and then cut out. The temperature of the room was 26 degrees. We gave up and spent a very uncomfortable night. The next morning the man who had registered us the previous afternoon was extremely unhelpful. We pointed out that the room we had was half the size of the one we had booked and did not have air conditioning. We asked for a reduced rate to reflect this. 'NO' was his only response. No apology no explanation just 'NO'. We had double checked before booking that the room would have air con as temperatures are very high this season. We pointed this out he just dismissed us. We are returning to Turin several times this year. We shall not use this hotel and would advise others to check into one of the alternative hotels near the station that provides the services it advertises and staff who value customer comfort. A real disappointment from Best Western.

  Posted in October 2026

• M

  MurtuzaUnited States · Couple

  10

  Nicer than expected, with excellent facilities and great air conditioning

  Liked: The room was actually nicer than I expected and had two balconies, which was a nice bonus even though they didn’t have much of a view. The room itself and the facilities were excellent. The gym is brand new and beautiful, and even the gym bathroom was one of the nicest I’ve seen. The air conditioning worked extremely well, which was especially appreciated as it was very hot during my stay. Overall, I was pleasantly surprised and had a very comfortable stay.

  Disliked: The hotel is next to a train station, but be aware that this is the old station and it doesn’t provide the airport connection I had expected. The location is reasonably convenient for town, although the surrounding area can feel a little rough when you first walk through it, even though I found it perfectly fine in practice. One odd detail was the use of paper cups for everything, including hot drinks. They weren’t very practical and felt out of place given the quality and price of the hotel.

  Posted in September 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

A deposit may be required at the property.