NAU Sao Rafael Suites - All Inclusive

About the hotel

Stunning Beachfront Location

Overlooking São Rafael Beach, Sao Rafael Suites offers luxurious 5-star accommodation just minutes from Albufeira. Enjoy breathtaking sea and garden views with complimentary parking for your convenience.

Modern Rooms and Suites

Experience comfort in the modern and stylish rooms and suites, each with a balcony and the choice of land or sea views. Unwind in a well-equipped space with a minibar, free toiletries, and a seating area with satellite TV.

Gourmet Dining and Relaxation

Indulge in an elegant breakfast buffet and savor international and Mediterranean cuisine at the hotel's 3 restaurants. Enjoy drinks on the terrace with stunning ocean views. Relax by the swimming pools or pamper yourself with a massage at the wellness centre.

Ready to experience luxury by the beach? Book your stay at Sao Rafael Suites now!

Facilities

• Free WiFi
• Parking
• Free Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• Swimming pool
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Terrace
• Family rooms
• Garden
• Pets allowed
• Hiking
• Lift / Elevator
• Laundry
• Luggage storage
• Fishing
• Airport shuttle
• Safety deposit box
• Bar
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Tennis court
• Car hire
• Children's playground

Check-in and check-out

Check-out

until 11:00

Guest reviews

• L

  lauraUnited Kingdom

  3

  Liked: Location was great, beds were comfy,

  Disliked: all inclusive was terrible nothing freshly made, elite upgrade is not worth it, al a carte resturant really awful. outdoor bar is closed, pools are freezing. Customer Relations manager really disappointing attitude to our complaint.

  Posted in October 2026

• L

  LuciaUnited Kingdom

  9

  Super lovely hotel!

  Liked: From the minute we arrived, we were made to feel welcome! Everyone in reception was super helpful! The room was amazing, there was a little note and biscuits so cute. The restaurant and food was just wow! The hotel is just lovely, will go back!

  Disliked: Can´t think of anything!

  Posted in October 2026

• Á

  Ángel JesúsSpain · Couple

  7

  A Letdown for a 5-Star NAU Property

  Liked: On a much more positive note, the service at the reception was fast, professional, and very friendly. Additionally, the blonde girl working at the lobby bar was extremely pleasant and made us feel very welcome.

  Disliked: I have stayed at multiple 5-star NAU hotels in the past and hold a lot of affection for the chain, but unfortunately, NAU Sao Rafael Suites falls short of their usual standard. While the hotel is generally okay, it simply does not deliver a true five-star experience. The rooms are noticeably lacking in maintenance. We found damaged furniture and dirty walls, which is unacceptable for a hotel in this category. The dining experience was also underwhelming. The buffet has a very limited selection of dishes and completely lacks the "show cooking" you would expect. Breakfast is missing standard items that other hotels easily provide, such as made-to-order omelettes. Service was another weak point. It was consistently difficult to find a clean table, and getting staff to clear one was often met with reluctance and a poor attitude. I will say, however, that the service did improve slightly during dinner. Overall, while I still appreciate the NAU brand, this particular hotel is far from the standard I have come to know and expect. It needs significant improvements in upkeep, food variety, and customer service.

  Posted in October 2026

• E

  EmmaUnited Kingdom

  6

  A lovely location and beautiful pools, but declining standards, reduced facilities and disappointing service mean we wou

  Liked: The pools are lovely and the hotel is in a great location. The food was generally good, and we appreciated the manager taking the time to listen to our concerns. Following our conversation with her, we did notice an improvement in the restaurant service, which was positive. Having stayed here previously, we know the hotel has the potential to offer a much better experience.

  Disliked: Unfortunately, the hotel has noticeably declined since our visit last year. The pool bar was closed throughout our stay, something we were not informed of at check-in. This was extremely inconvenient, as we had to get dressed and take the lift upstairs every time we wanted a drink. With only one bar operating, there were often long queues, made worse by guests ordering several drinks at once. We also discovered that one of the restaurants was permanently closed, again without any explanation at check-in. These are significant changes to the facilities and should have been communicated to guests in advance. The room cleaning was below the standard we would expect, the sunbeds were tired and well overdue for replacement, and a loose fire door rattled constantly in the wind, disturbing our sleep. Most disappointing was the restaurant service, which was nowhere near the standard we experienced last year. After three days, we felt it necessary to raise all these issues with the manager. To her credit, she listened and was receptive to our feedback, and we subsequently noticed an improvement in the restaurant service. However, guests should not have to complain to receive the level of service and facilities they have paid for. Although there are positives, the overall standard has deteriorated considerably, and sadly we would not return.

  Posted in October 2026

• R

  RonanIreland

  4

  Food and Beverage let's the hotel down

  Liked: Locatkon good Rooms adequate Clean Nice pool

  Disliked: Service non existent in Restaurant Food not good Long queues for cheap spirits in lobby bar Overall, disappointed

  Posted in October 2026

• S

  SamUnited Kingdom · Couple

  5

  Underwhelming and won’t return

  Liked: Big rooms, comfy bed, good breakfast buffet.

  Disliked: Pool bar was closed and we weren’t told about it before booking. One restaurant buffet with limited options of predominately chips, fried food and cold meats.

  Posted in October 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

Please note that for reservations of more than 9 rooms pre-paid nonrefundable policies will be applied.

All Inclusive offers buffet breakfast, mid-morning snacks, lunch, afternoon snacks, dinner, supper, drinks (house wine and beers + nonalcoholic) and entertainment children & adults (subject to seasonal demand).

The available restaurants are as follows (availability and schedule may change and are subject to seasonal demand):

- 1 Buffet Restaurant - located on the Ground Floor, available for Breakfast, mid-morning snacks, lunch, afternoon snacks and dinner;

Guests booking on Non-Refundable Rates should inform Sao Rafael Suites - All Inclusive of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Pets weighing a maximum of 15 kg are allowed.

Pets are allowed in any type of room.

Only a maximum of 1 pet per room is allowed.

Limit of 10 pets at a time in the hotel.

An additional fee of 25 euros is charged per room, per pet, per night.

Pets are allowed in almost all areas, except the interior of The Garden and the Wellness Hub.

The Tascaria Restaurant is also pet-friendly.

Reservations must be made in advance, along with the completion of a form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A deposit may be required at the property.