Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

About the hotel

Luxurious Accommodation

The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and Entertainment

Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and Leisure

With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

Facilities

• Free WiFi
• Parking
• Fitness center
• Restaurant
• Room service
• Pets allowed
• Laundry
• Airport shuttle
• Safety deposit box
• Bar
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Barber/beauty shop
• Daily housekeeping
• Airport shuttle (additional charge)
• Parking garage
• Shuttle service (additional charge)
• Allergy-free room
• Public Bath
• Wine/champagne
• Beauty Services
• Fitness/spa locker rooms
• Shuttle service
• Fire extinguishers
• Smoke alarms
• Key access
• CCTV outside property
• Key card access

Check-in and check-out

Check-out

until 12:00

Guest reviews

• B

  belenpD1322CVCouples

  10

  Absolutely Incredible — The Best Hotel in the World!

  Liked: Without a doubt, Gran Meliá Fénix is one of the most incredible hotels I have ever had the pleasure of staying at. From the moment you walk through the doors, you immediately feel the elegance, history and exceptional attention to detail that make this hotel truly unique. The location is perfect, right in the heart of Madrid, and the hotel itself combines timeless elegance with modern luxury beautifully. Every corner has character, and the atmosphere is sophisticated yet warm and welcoming. What truly makes Gran Meliá Fénix exceptional, however, is the people. The service is absolutely outstanding, and I would especially like to mention Patricio, Borja and José Luis. They are incredible professionals: warm, attentive, genuinely kind and always willing to go the extra mile. Their professionalism and personal touch made my stay even more special and unforgettable. They are a perfect example of what exceptional hospitality should be. You can tell that they genuinely care about their guests, and their attention to detail makes you feel truly valued. The hotel itself is magnificent, the rooms are beautiful and comfortable, and the entire experience feels luxurious from beginning to end. For me, this is not simply a five-star hotel — it is an experience. If you are looking for luxury, elegance, history and, above all, truly exceptional service, Gran Meliá Fénix is the place to stay. Without question, one of the best hotels in the world. I cannot recommend it highly enough, and I will definitely be coming back! And a very special thank you to Patricio, Borja and José Luis for making the experience absolutely unforgettable.

  Posted in August 2026

• 5

  501khalifaaCouples

  8

  Exceptional Service from José Luis, Israel & Jean Paul

  Liked: I would like to specifically recognize the excellent service provided by the porters at Hotel Fénix Gran Meliá Madrid — José Luis, Israel, and Jean Paul. Throughout our stay, they were exceptionally professional, attentive, and, most importantly, worked together seamlessly as a team. Their collaborative approach made every interaction feel effortless, whether assisting with luggage, arranging transportation, or simply making sure we had everything we needed. Their warmth, efficiency, and genuine willingness to help made a noticeable difference to our experience and reflected extremely well on the level of service at the hotel. José Luis, Israel, and Jean Paul are a real credit to the team, and I wanted to make sure their excellent work was recognized.

  Posted in August 2026

• D

  D9345AQjasongFamily

  10

  Family trip

  Liked: All of the staff especially Antonio and Santiago were very helpful and made the stay complete luxury experience.

  Posted in August 2026

• H

  hannahsW9431WUFamily

  10

  Home away from home

  Liked: The best most helpful and accommodating staff! I stay here every I come to Madrid and it is home away from home. Santiago, Jean Paul and Antonio were exceptionally kind and helpful.

  Posted in August 2026

• G

  graemeUnited Kingdom

  10

  Liked: Wonderful staff, so welcoming, perfect location in the city.

  Posted in August 2026

• N

  neurodermCouples

  10

  Beautiful boutique hotel in nice section of madrid

  Liked: Wonderful stay in great location in madrid. the staff were friendly, accommodating and genuine. The room was clean. Family type room with separate LR with pull out couch and extra full bath for my adult son who met us there for a few days. Luxury breakfast was great with multiple options. Concierge was helpful for dining options and we were lucky to get a ride in the hotel car. Doorman were inviting and warm. We would definitely return

  Posted in July 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

All cots are subject to availability.

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the hotel only accepts pets with a maximum weight of 10kgPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.