Waou Best IV Madrid Rio

About the hotel

Prime Location in Madrid

Discover our cozy 2-bedroom apartment near Puerta de Toledo and Plaza Mayor, offering modern amenities including air conditioning, free WiFi, and a fully equipped kitchen.

Comfortable and Stylish Accommodation

Relax in a non-smoking environment with two bathrooms, a TV, and a washing machine. Bed linen and towels are provided for your convenience.

Nearby Attractions and Transportation

Explore Plaza de España Metro Station, Royal Palace of Madrid, and Temple of Debod. With Adolfo Suarez Madrid-Barajas Airport just 16 km away, your travels are made easy.

Book now for a memorable stay in Madrid!

Facilities

• Free WiFi
• Non-smoking rooms
• Air conditioning
• Heating
• Lift / Elevator
• Non-smoking throughout

Check-in and check-out

Check-out

until 11:00

Guest reviews

• A

  Anne MarieAustralia · Couple

  7

  It was a satisfactory stay but the sewer smell was terrible and couldn’t be fixed which unfortunately spoilt the accommo

  Liked: Clean and modern with comfortable beds and pillows.

  Disliked: Foul stench from drains that worsens if you don’t have door and windows open for ventilation. Exhaust fans weren’t working in both bathrooms. Electronic door was very annoying to use too.

  Posted in June 2026

• H

  HomantinHong Kong SAR China

  6

  Additional Charges and Power Outages

  Liked: A nicely appointed, clean and comfortable street-level apartment. Soundproofing was good. We did not hear noises from the street unless we had the windows open. It had all modern appliances except for a dryer. There are supermarkets and several bus lines nearby. If not for the issues detailed below, our stay would have been perfect. Worth mentioning is the nice cleaning lady. She visited us half an hour after we got in to see if we needed anything. She showed us how to operate the electronic door lock, brought us additional toilet paper and extra tablets for the dishwasher. The support team was also responsive although it did not always respond in English.

  Disliked: Everything is about money here. We stayed 4 nights in April 2026. In order to get the link to unlock the electronic door to the apartment, we must pre-pay via credit card either: 1. a non-refundable “Damage Waiver” of €18.19 to cover “minor accidental damage up to €100”, or 2. a €300 “Safety Deposit”, refundable if the property is undamaged. Tying up €300 is not a sensible choice when it could take weeks to get it refunded. So we were forced to pay an additional €18.19 since we had already fully paid for staying at the apartment. We did not need to check in early but it would incur an additional charge for checking in before 15.00: - 12:00–15:00: €26.25 - 09:00–12:00: €47.25 - 06:00–09:00: €67.20 For the money paid which was not cheap by any standard, we expected the apartment to be fully functional. However, power outage happened 5 (five) times during our stay although the support team quickly informed us how to get the power back. The team kept suggesting that it was certain electrical items we brought that caused the problem but we only had 4 iPhones that needed charging from the sockets. Water in the guest shower was only lukewarm. We read about these problems in reviews as far back as January 2025 but thought that they would have been fixed by the time of our stay. No, not yet, even after 15 (fifteen) months. There was a strange open-ended tube from a hole on the ceiling of the ensuite bathroom which kept dripping liquid into the washbasin below. The support team offered to fix it but we did not want to be interrupted during our stay. The address of the apartment is misleading. There is no street number “6” displayed anywhere. Just look for a white door with “1” on it. Again, previous occupants mentioned this problem many times. No one bothered to add a street number next to the apartment entrance. The wifi password was misleading too. We could only access it after clarifying with the support team.

  Posted in May 2026

• J

  JongCanada

  4

  Disliked: Additional fee

  Posted in February 2026

• J

  JaimeeAustralia

  8

  Good, quiet location, out of the hustle of the city, cosy but good for a family of 4

  Liked: Good location, pretty quiet, access was easy.

  Disliked: Beds were small and quite hard, bathroom doors were hard to close but just needs a bit of maintenance. Not a deal breaker

  Posted in December 2025

• E

  EmmaUnited Kingdom

  9

  Great place to stay

  Liked: Perfect accommodation for 2 couples. Very clean and well equipped. A short walk down the hill from the main areas but easily manageable.

  Disliked: Like other reviews, we struggled a little to locate the property. We also hadn’t received the entry code by the arrival time despite having completed all the online forms. However, we received a very quick reply to our texts with the codes and using the electronic entry was easy thereafter.

  Posted in December 2025

• Σ

  ΣτέλιοςGreece

  9

  Liked: The apartment was located in one of the most beautiful areas in Madrid, quiet yet lively and safe, mainly with local residents. A super market was nearby and several buses were available to use for going to the city centre. The access was very easy and quick via the digital key, sent to us by email. It was very very clean, cozy and comfortable, ideal for three people. The hosts were quick to respond and helpful. Overall, we would choose it again if we returned to Madrid. It is one of the best possible options available in the city.

  Disliked: There was a coffee machine but not coffee capsules. Some parts of the apartment need to be fixed, such as the one bathroom door, which cannot be locked and some coat hooks that were loosen and couldn’t be used. Also, the hosts sometimes replied in Spanish even though we were communicating in English, something that was corrected later on.

  Posted in December 2025

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

A deposit may be required at the property.