Sercotel Pozuelo

About the hotel

Convenient Location

Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.

Abundant Amenities

Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.

Modern Comfort

The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.

Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!

Facilities

• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Restaurant
• Business center
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Bar
• Fax/photocopying
• Facilities for disabled guests
• Meeting/banquet facilities
• Private parking
• Snack bar

Check-in and check-out

Check-out

until 12:00

Guest reviews

• A

  AgneseSweden

  7

  Comfortable stay for a business trip

  Liked: The room was comfortable and cozy. Staff was kind.

  Disliked: I wish the breakfast had more variety of vegetables and foods, after one week of stay it got a bit boring. However, it’s a small “issue” and overall I have enjoyed my stay.

  Posted in October 2026

• O

  OonaghUnited Kingdom

  10

  Excellent Hotel

  Liked: Beautiful hotel, lovely staff, very clean and a pleasure to stay there.

  Posted in October 2026

• A

  ARZUUnited States

  7

  Disliked: My toddler wakes up very early because of the service room and the elevator next to our room:( Room number is 316

  Posted in September 2026

• J

  JohnUnited Kingdom

  7

  Excellent for a night's stay. Not the Ritz but clean, good location and very helpful staff

  Liked: Staff we all very helpful. Good location and good paid parking

  Disliked: Drinks selection was basic in the room I.e. coffee and tea. A bottle of water free of charge would be nice.

  Posted in August 2026

• D

  DonaldUnited Kingdom

  9

  Liked: Reception staff resolved a problem promptly and efficiently

  Disliked: Nothing

  Posted in August 2026

• J

  JohannesSpain · Couple

  2

  Liked: The room itself was excellent: clean, tidy, comfortable, and well maintained. I was very pleased with the accommodation.

  Disliked: Unfortunately, my experience with the service was much less positive. When I arrived, I explained that I have a disability and that I had been evacuated because of the wildfires in Madrid. I was feeling physically and emotionally unwell and asked whether some food could be brought to my room. Staff refused because of hotel policy. I understand that rules exist for a reason, but I believe some flexibility and compassion should be shown when a guest is dealing with a disability and an emergency situation. I felt that my circumstances were not taken seriously and that I was treated without the kindness or understanding I needed at that moment. I became upset and spoke in a way that I regret, and I sincerely apologise for that. However, I was in an extremely distressed state, and I still believe the situation could have been handled with greater empathy and professionalism. Overall, the room was very good, but the way my request and personal circumstances were handled was disappointing and, in my opinion, unacceptable

  Posted in August 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A deposit may be required at the property.