Ortea Palace Hotel, Sicily, Autograph Collection

About the hotel

Luxurious Amenities : Indulge in the spa, indoor pool, and gourmet dining at Ortea Palace Hotel, Sicily, Autograph Collection.

Elegant Accommodations : Relax in rooms with modern comforts like air conditioning, flat-screen TVs, and plush bathrobes.

Convenient Location : Explore nearby attractions such as the Temple of Apollo and Ortigia Street Market just steps away.

Ready to experience luxury and comfort in the heart of Siracusa? Book your stay at Ortea Palace Hotel now!

Facilities

• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Room service
• Business center
• Heating
• Pets allowed
• Hiking
• Lift / Elevator
• Laundry
• Luggage storage
• Fishing
• Airport shuttle
• Safety deposit box
• Bar
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Meeting/banquet facilities
• Tennis court
• Hot tub/Jacuzzi
• Car hire
• Canoeing
• Sauna

Check-in and check-out

Check-out

until 12:00

Guest reviews

• M

  MetaxaGreece

  3

  Bad value for money

  Liked: Acceptable breakfast. Nothing special. Very nice location

  Disliked: Terrible room. No decoration. Terribly small windows. Irrelevant furniture. Bath became swimming pool as the door didn't close. Very bad value fobad value for money

  Posted in October 2026

• J

  JavierUnited States · Couple

  4

  A/C policy ruines it all

  Liked: Staff, location.

  Disliked: Terrible air conditioning policy. We spent five nights complaining of the warm temperatures in the room. The staff tried to defend the one temperature, maximum low for all guests policy. We were a group with 5 rooms and unknowingly all had the same complaint to no avail. They will argue some narrative but it’s un defendable that guests can’t be empowered to choose their preferred temperature.

  Posted in September 2026

• D

  DavidUnited States · Couple

  9

  Liked: The room and hotel were absolutely gorgeous. We had a two-story room with ocean views, and the location was perfect, surrounded by history and restaurants and situated right at the start of all the main attractions.

  Posted in September 2026

• S

  silviabL1523JN

  10

  The Ortea Palace Hotel in Ortigia— Exceptional Hospitality

  Liked: I had the most welcoming stay at the Ortea Palace Hotel. The location is ideal, a beautiful dining-bar reception space, my room was spacious with plenty of closet space, seating area with a table, mini-fridge, comfortable bed & pillows, nice bathroom (bathrobes, slippers too). Aside from the physical beauty of this hotel, all the staff here deliver excellent hospitality—the housekeeping staff throughly clean one’s room; the concierge staff are exceptionally helpful— Conchetta and Silvia, Grazie Mille; Federica and Sergio Grazie Mille for the most delicious and beautiful breakfast offerings and the best cappuccinos. This establishment shines because of the dedication, professionalism and welcoming staff along with the beauty of the hotel. When I return to Ortigia, I will stay here again because of my excellent first stay experience.

  Posted in August 2026

• F

  Fl011OCouples

  10

  A Wonderful Return to the Ortea Palace

  Liked: As returning guests and Marriott Bonvoy Titanium Elite members, we once again felt incredibly welcome at the Ortea Palace. Our one-night stay was a real pleasure from beginning to end. The day before our arrival, I contacted the hotel to ask whether we could already make use of the spa, as we would be arriving around noon and did not need our room before the regular check-in time. We were therefore particularly delighted that not only was our room already ready at 12:00, but we were also given a fantastic upgrade to the Garamond Junior Suite on the top floor. This is the only floor with private balconies, and the view from our suite was simply phenomenal — overlooking the harbour and the historic centre of Ortigia. It was a wonderful setting for such a short stay. The bed was exceptionally comfortable, and the Diptyque bathroom amenities were a lovely touch and of excellent quality. What we particularly appreciate about the Ortea Palace is its attention to detail. Even the Garamond Junior Suite has its own little story: a beautifully designed booklet is provided for guests to take with them, explaining special details and the background behind the Garamond room. It is exactly these thoughtful touches that make the stay feel personal and distinctive rather than simply luxurious. Breakfast was another highlight, with a very good selection and excellent quality. We also enjoyed returning to the hotel’s spa in the basement. The spa is beautifully designed and offers a large pool, a spacious sauna, a steam room where a salt scrub is provided, and a relaxing relaxation room. A swimming cap is required for use of the pool, but this is no inconvenience at all, as one is kindly provided at the spa reception if needed. The relaxation area is thoughtfully equipped with drinking water, a samovar with hot water and a selection of wellness teas to prepare yourself, as well as fresh apples — small details that make the experience even more enjoyable. One of the things that makes the Ortea Palace particularly special is the hotel itself. The architecture, design and impressive artworks throughout the property make simply walking through the hotel a visual pleasure. We also really enjoyed the hotel’s welcome ritual: a delicious lemon granita-style drink, referred to here as Sherbet. A small but very refreshing and memorable touch. Once again, the Ortea Palace delivered a wonderful experience. We felt genuinely welcomed and very much at home, and we will be very happy to return on our next visit to Ortigia.

  Posted in August 2026

• G

  G6448EOjeancCouples

  2

  Don’t stay in this hotel

  Liked: We are deeply disappointed by how Ortigia Sea Palace handled our stay. At check-in, we discovered that we accidentally booked 2 rooms because of a poor internet connection while doing the booking; it was our mistake and explained the error immediately. We were occupying one room, had no intention of using a second room, and were simply asking the hotel to help us find a reasonable solution. They refused. Completely. We weren’t even demanding a full refund. We asked about a partial refund, future stay credit, dining or spa credit, a room upgrade - any gesture of goodwill whatsoever. Expedia/Chase reserve even contacted the hotel directly on our behalf, and the hotel still refused everything. We dealt with Anna, Caterina, and Silvia at reception. Our check in process was completely cold. Anna, the front desk manager, was unfortunately the worst part of the experience; she was unnecessarily rude, aggressive, and unhelpful. We emailed the hotel reservations team but they also ignored us. Then, despite booking through Chase Reserve with breakfast included, the following morning we were told breakfast was not included. On top of everything else, the air conditioning in our room wasn’t functioning properly. Mistakes often happen when traveling. What turned that mistake into such an upsetting experience was the hotel’s astonishing lack of empathy, flexibility, or even the smallest, tiniest, gesture of goodwill. I would highly suggest all guests to stay elsewhere. You’ll certainly get more value and better treatment for it. After exploring Ortigia, Grand Hôtel des Etrangers, Algila’Ortigia or Palazzo Artemide are way better hotels.

  Posted in July 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A deposit may be required at the property.