Madrid Serrano - Apartamento de 2 dormitorios

About the hotel

Prime Location

Located near popular attractions such as Thyssen-Bornemisza Museum and El Retiro Park.

Modern Amenities

Recently renovated with air-conditioned rooms, fully equipped kitchen, and flat-screen TV.

Convenience

Free WiFi, non-smoking accommodation, and proximity to Gran Via Metro Station.

To book your stay and experience the charm of Madrid at Charming Madrid Serrano, visit our website today!

Facilities

• Free WiFi
• Non-smoking rooms
• Air conditioning
• Non-smoking throughout
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Invoice provided
• Guest room sealed after cleaning

Check-in and check-out

Check-out

until 11:00

Guest reviews

• A

  AKSHAYIndia

  1

  No access so no stay

  Liked: Nothing to like! We reached the property on time – but they called us a “no-show”which is completely false. * The self check-in process failed, and we never received the access codes. * We were left waiting outside while support was unhelpful. * The building hallways were dusty, under renovation, and nothing like the listing. * No meaningful assistance was provided despite repeated requests. * The property refused a refund and then incorrectly marked us as a no-show. * I have photos, screenshots, and chat records to support every point.

  Disliked: We reached the property on time – calling us a “no-show” is completely false. * The self check-in process failed, and we never received the access codes. * We were left waiting outside while support was unhelpful. * The building hallways were dusty, under renovation, and nothing like the listing. * No meaningful assistance was provided despite repeated requests. * The property refused a refund and then incorrectly marked us as a no-show. * I have photos, screenshots, and chat records to support every point.

  Posted in July 2026

• J

  JoelMozambique

  3

  Good apartment, good location. Terrible company managing the property who do not handle any complaint

  Liked: It is a good apartment.

  Disliked: We had constant problems with the air conditioning unit, after a week of constant contact with the property, no solution was found. Please note that booking.com should be aware of this and we shall be issuing a formal complaint concerning this manter.

  Posted in July 2026

• W

  WassimUnited Arab Emirates

  10

  Liked: Great location and very nice apartment

  Posted in May 2026

• M

  MelloPortugal

  9

  Very pleasant apartment, perfect for a short stay with friends or family

  Posted in February 2026

• L

  LucindaUnited Kingdom

  9

  Generally great!

  Liked: Nice loft feel, good location, really enjoyed our stay.

  Disliked: Bathrooms were v small, and the roof leaked when it rained! We pointed that out to the checkout guy so hopefully it can be fixed.

  Posted in October 2025

• C

  CXDPFrance

  10

  Excellent!!!

  Liked: Very comfortable, clean, excellent location, calm. Is very practical to do the check in via the app and the key too. I had a question and the support was reactive. Really recomend this place!! We will come back for sure!

  Disliked: The bathroom is a bit small but there is a second toilet and that is super helpful

  Posted in October 2025

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

For guests under the age of 18, they will need to submit a signed release form along with a copy of the parent's or legal guardian's passport. The property can provide a template of the authorization form upon request.

Please note that if your arrival date is the same as the day you made your reservation, we cannot guarantee that the apartment will be ready for your check-in before 5:30 PM.

Rental cots are available for €30 per stay. Please remember to request one by contacting the host prior to your arrival.

Tenants must present a valid ID and a credit card at check-in.

Parties and similar events are not permitted at this property.

Access to the apartment requires a smartphone with an internet connection. The tenant will be required to sign a seasonal rental agreement. This contract respects the original conditions of the booking and must specify the duration of the stay, indicating that the purpose of the rental is not indefinite occupation of the property nor use as a permanent residence. It must also include the tenant’s habitual residence address (where they are officially registered) and state the reason for the rental.This property does not accommodate bachelor(ette) or similar parties.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A deposit may be required at the property.