Hotel Riu Palace Palmeras - All Inclusive





About the hotel
Luxurious Amenities and Services
Hotel Riu Palace Palmeras - All Inclusive offers an array of luxurious amenities for guests to indulge in, including an outdoor swimming pool, a fitness centre, and a stylish bar. The 24-hour front desk ensures all needs are met promptly and efficiently.
Culinary Delights
Guests can savor delectable meals at the on-site restaurant with a charming terrace, serving up a delightful buffet breakfast, lunch, and dinner. The pool bar is perfect for enjoying refreshing drinks while soaking up the sun.
Family-Friendly Fun
With 2 heated swimming pools, a kids playground, and a prime location near Playa del Ingles and Maspalomas, Hotel Riu Palace Palmeras is the perfect destination for families seeking a fun-filled and relaxing vacation.
Book your stay at Hotel Riu Palace Palmeras - All Inclusive now for a memorable and luxurious getaway!
Facilities
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Terrace
- Garden
- Lift / Elevator
- Laundry
- Cycling
- Bar
- Golf course
- Car hire
- Children's playground
- Diving
- Windsurfing
- Currency exchange
- Babysitting/child services
- Private parking
- Outdoor pool
- Sun terrace
- Snack bar
- Kids' outdoor play equipment
- Heated pool
- Evening entertainment
- Kids' club
- Sun loungers or beach chairs
Check-in and check-out
- Check-out
- until 12:00
Guest reviews
Exceptional
Lovely hotel but shame about some rowdy guests
Liked: We absolutely love RIU Palace hotels but just couldn't quite stretch to the Meloneras RIU Palace this year. The RIU Palace Palmeras is a much smaller and an All-Inclusive hotel in Playa Del Ingles which has some very lively nightlife at the Yumbo centre. You'll find some great bars, perfume and clothing stores. The grounds of the Palmeras are beautiful and our smallish but spotlessly clean room on the 7th floor, had stunning views across the sand dunes and ocean. There are 2 pools and I believe one is more for families and those who love water polo although being in our late 50s, hubby and I spent our time in the other pool. It's just my view but I'd really like there to be an Adults-only pool where no ball games are allowed and those of us that work can get some much-needed rest (so sorry, this isn't meant to sound grumpy- I'm just expressing my personal preference). I do think the difference between the pools should be made much clearer. The All-inclusive drinks included branded spirits and soft drinks and the cocktails were lovely. Food on the second week was really good and the Afternoon Tea of sandwiches and sweet treats at the snack bar was such a lovely touch (but if you want a burger, fries, chicken nuggets or salad it's all there too). Now for the not to nice aspects: as a British nurse, I found it dreadful that a British family of 7 thought it was okay to take the sunbed of a very disabled man and his parents who when questioned why were met with the most abhorrent and disgusting behaviour of the British mum who was 'defending' her 3 teenagers. It seemed they hadn't been honest at what they'd done and rather than owning it, wound up their mother who was simply dreadful to the poor family. Why are people so unkind! No one asks to be disabled and my husband felt so cross he felt compelled to intervene. Another example was another British family of 3 sitting around the noisier pool drinking from when the bar opened at 10am until bedtime. Come on now- you're letting us down. We all want a lovely holiday but not at the expense of drunken idiots who think it's okay to be rude to the hard-working RIU staff. We felt so sorry for the lifeguard who was trying to maintain safety standards in the main pool only to get shouted out and threatened (you guessed it- another drunken Brit). Despite this small number of incidents it didn't spoil our wonderful break. However, RIU staff really try their upmost to make everyone happy and as a Brit I did feel some folk let us down. Special thanks to Juan in the bar and Fonqui in the dining room: you were stand-out above and beyond stars who made our holiday special.
I do not recommend
Liked: The main pool was a good size. The room fridge was usually restocked with drinks every couple of days. Good cleanliness.
Disliked: I don’t usually write negative reviews but I was very disappointed with my stay here that I have to share my feedback. The food was adequate, but not a highlight of the hotel. There was limited variety, with many dishes being repeated throughout the stay. I wouldn’t recommend this hotel based on the food alone, as several evenings it felt difficult to find something enjoyable. My biggest concern was the lack of attention to guest safety. On one morning, the reception, lobby and route to the restaurant were being mopped. Although a wet floor sign was outside, it wasn’t positioned in front of the doors where guests walked from inside to outside. The signs were also moved around as cleaning progressed, meaning there wasn’t always warning. There was another incident whilst walking down the outdoor steps, I nearly slipped because there were puddles of water. Then a few moments later a hose on the top floor was switched on and began spraying water down the staircase without any warning signs in place. I reported this to reception, who said they would address it. A wet floor sign was placed on the ground floor, but none were positioned on the upper floors where people were approaching the stairs. Later, another person in my group experienced the same issue. The evening entertainment was disappointing and lacked variety. During the day there was no entertainment. No table tennis, pool table, music, organised activities or other facilities commonly seen at all-inclusive hotels. Apart from the evening singers, which often felt more like karaoke than professional entertainment, there was very little to do within the hotel. The hotel also didn’t appear to manage sunbed reservations. Many beds were claimed late at night or very early in the morning but would not always be used. Drink service was inconsistent. In both the restaurant and one of the bars, drinks were table service only.
Nice Hotel, shame about the food!
Liked: Nice hotel with fabulous views from the top floor (7). The branded drinks are great! However, the rooms are small, the service is a bit hit & miss and unfortunately, the food is only average. We will go back to our favorite Hotel RIU Palace Meloneras, next year & pay for our drinks!
Excellent hotel, staff could not do enough for you
Liked: Wonderful stay, relaxing time.staff work hard to look after everyone.always cheerful what ever the time of day.this was a return visit to this hotel.we stayed last September and was so empressed that we book again for June.The food was good quality, plenty of choice, drinks were branded drinks so nice to drink.good choice of non alcoholic beers and cocktails. The main bar showed the football matches as it was World Cup while staying out there,but if you did not want to sit and watch football you had the entertainment area with waiting bar staff.as already said the staff work so hard to please there guests room and hotel was spotless clean.rooms comfortable clean bedding and towels every few days.mini bar restocked with water beers and fizzy drinks every 2 days. Would recommend the hotel.
Very Enjoyable Stay
Liked: On arrival and throughout our stay the staff we all very friendly and very helpful. The Hotel was great in all aspects, the food was really tasty and had plenty of choice, and the desserts were very Moorish. There were two large pools, we chose the smaller one which was a bit quieter as it was not right by the pool bar. We had some complimentary cava and chocolates left in our room as it was my birthday, nice surprise. The room was a sea view and it was very clean and the mini bar was topped up regularly. It was a short walk down to the sea front with lots of shops and places to eat.
Better last year but still nice
Liked: This is our second time here, and it was a totally different experience. Firstly the hotel is spotless and the staff are so polite and helpful. The rooms are always cleaned to an immaculate standard. The food is also fantastic, I’m vegetarian and they always had options for me, I think they could do with just a vegetarian area which they sometimes had but then some days mixed it with meat meals which was a bit confusing. You now seem to be able to book your sunbeds by using a disabled sticker, so you can imagine what happened everyone started saying they had disabilities and booked the best sunbeds near the pool, maybe have a designated area for disabled people near the toilets instead of letting people just book the pool area. Also when we was there last year they seemed to promote a quite chilled out environment no balls in the pool and no inflatables etc. well this didn’t happen to the point you couldn’t go in the pools as people were just in groups playing with balls and you couldn’t get past them. Also we noticed people with flasks taking them to the bar which the staff gave them the alcohol and let them free pour the drink in so you can imagine what situations that caused. We have booked again for next year and I’m hoping these issues are resolved if they want to promote this hotel as a classy quiet environment it needs looking at.
Good to know
When booking 5 rooms or more, different policies and additional supplements may apply.
All guests, including adults, children and infants must be included when making the reservation to be shown the correct rooms and rates.
Restaurants: Appropriate dress is required for dinner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Hotel Riu Palace Palmeras - All Inclusive compared with other hotels in Maspalomas
Based on guest scores and reviews for 172 places to stay in Maspalomas. Distances as the crow flies.
- by guest reviews in Maspalomas
- 86th of 172
- its score; the average in Maspalomas is 8.7
- 9.0
- guest reviews
- 389
- from the centre of Maspalomas
- 1.5 km
What’s near Hotel Riu Palace Palmeras - All Inclusive
Distances from the hotel as the crow flies.
- Gran Canaria Airport (LPA) 27 km
Frequently asked questions about Hotel Riu Palace Palmeras - All Inclusive
What are the check-in and check-out times at Hotel Riu Palace Palmeras - All Inclusive?
check-out is until 12:00.
Does Hotel Riu Palace Palmeras - All Inclusive have parking?
According to the hotel: parking, private parking. Ask the hotel whether you need to book it and whether there is a charge.
Does Hotel Riu Palace Palmeras - All Inclusive have a pool?
According to the hotel: swimming pool, outdoor pool, heated pool.
How far is Hotel Riu Palace Palmeras - All Inclusive from the centre of Maspalomas?
About 1.5 km from the centre of Maspalomas, as the crow flies.
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