Heart Hotel Sylvia

About the hotel

Roof Terrace with Mountain Views

Cosy House Bar for Relaxing

Free WiFi Access Throughout

Experience the stunning views from our roof terrace, unwind in our cosy house bar, and stay connected with free WiFi access at Hotel Sylvia. Enjoy a relaxing stay just steps away from the Pardatschgrat Cable Car and ski slope.

Comfortable Accommodations

Hearty Breakfast Buffet

Sauna and Relaxation Room

Each unit at Hotel Sylvia offers a comfortable stay with modern amenities. Start your day with a hearty breakfast buffet before hitting the slopes. Unwind in our sauna or relaxation room after a day of adventures.

Convenient Location

Ski Storage and Boot Dryer

Close Proximity to Shops and Restaurants

Located near the city centre, Hotel Sylvia offers convenience at every turn. Store your ski gear with ease, and explore nearby shops and restaurants. Book your stay today and experience the best of Ischgl at Hotel Sylvia.

Facilities

• Parking
• Non-smoking rooms
• Heating
• Family rooms
• Lift / Elevator
• Bar
• Sauna
• Skiing
• Ski storage
• Non-smoking throughout
• Private parking
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Thermometers for guests provided by property

Check-in and check-out

Check-out

until 10:00

Guest reviews

• I

  IngoUnited States

  8

  Liked: Location, staff

  Disliked: Dated rooms, limited breakfast selection

  Posted in February 2026

• B

  BrehenySpain · Couple

  1

  Worst experience of a hotel stay. Not as advertised and horrible staff

  Liked: Its location…

  Disliked: Everything else.. worst hotel experience of my life Put in a basement room past the kitchen and maintenance room. Staff were rude, abrupt and awkward from the beginning. Free parking which of course was not free at the end. Took our car keys incase they needed to move it for a guest leaving (I completely understand that) however each time we went to get something from our car, it was moved or gone and we had to wait for staff members to return with key.. would have been easier to park in the public carpark next to the hotel as they ended up charging us either way. After she told us it was free, (I have the booking messages) Spa wellness area did not exist, Literally did not exist. When I showed the owner the pictures of the spa online she’s told me “take it up with booking.com, they lied not her”. Our room was booked as part of our honeymoon stay, and we literally got put in a basement passed the workers area and the staff entrance to the kitchen and garage. (Yes they were aware it was our honeymoon, they even gave us two single beds) Sat down for breakfast one morning (the only morning we took breakfast while staying, thank god) We took a table and sat down, we were the only two in the restaurant, half way through our breakfast the owner came and interrupted our eating to tell us we had sat at a table that was designated to us. I explained that we didn’t know we had a certain table and the waitress who was there didn’t tell us either. She then was joined by 2 additional staff and after they spoke to a few minutes in german she said. “ where did you sit yesterday morning, and for dinner the last nights” I told her we didn’t as we ate out each day. To which her response was “ why not, why didn’t you eat here.?” She then proceeded to speak about us to all the staff, literally pointing at us. We did not finish our breakfast and left.

  Posted in January 2026

• H

  HarryUnited Kingdom

  10

  Brilliant

  Liked: Staff and manager were brilliant, location was very good and the beds were very comfy

  Disliked: Nothing

  Posted in December 2025

• K

  KeesNetherlands

  9

  Superb

  Liked: Food was good. Staff frendly.

  Posted in March 2024

• B

  BogdanRomania

  8

  Very good

  Liked: Very close to the slopes, Excellent price with Genius Booking discount, The danish dinner's are an interesting experience ( very well prepared, congratulations to the Chef). Great saunas wet and dry. Very friendly and supportive personal.

  Disliked: It would have been nice that the room facilities to include a kettle/tea/coffee...

  Posted in January 2023

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

Please note that there is limited space for parking at the hotel. Public parking is possible 164 feet from the property for a surcharge. A parking space can not be guaranteed.

Please note that during the winter season, a 3-course dinner can be booked for a surcharge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A deposit may be required at the property.