Chic Penthouse Grand-Place
About the hotel
Luxurious Penthouse in Brussels Centre
Spacious and Well-equipped
Indulge in a chic penthouse with free WiFi, a washing machine, and a fully equipped kitchen.
Convenient Location
Located near major attractions like Grand Place and Brussels Central Station.
Cozy Fireplace
Relax in the comfort of a warm fireplace in the heart of Brussels.
Book now for an unforgettable stay in the heart of the city!
Facilities
- Free WiFi
- Pets allowed
- Non-smoking throughout
Check-in and check-out
- Check-out
- until 11:00
Guest reviews
Fabulous
Liked: Does not exist. We had to find another accomodation
Disliked: Does not exist
Dissapointing
Liked: Location was unreal!
Disliked: The host did not communicate with me at all before the exact minute of check in despite me asking 13 times if we could have early check in. You have to go approximately 1 mile to pick up the key (instructions arrived at the minute check in opened). By the time we walked to get the keys (which were not in the lock box in the mystery location when we got there!) and got to the apartment it was nearly an hour after check in time. Beds not made, had to message host who asked cleaners to come back. Also asked for towel, we were given one (that was very old)! Despite apartment being booked for 5 people. Pillows were dirty (as we saw without cases). Had to chase for hours to get more towels. No cloths, washing up liquid or hand soap. Felt like zero effort is made for guests, not even bare minimum. It’s such a shame as it’s in an amazing location. I was asked to leave the keys on the dining room table upon check out, I was very tempted to leave them at a mystery location a mile away…….
Avoid - No keys at pickup location, no phones answered. Breakage depost taken for a stay I never had
Liked: What did I like? Nothing. Now I know that you may be reading this review and thinking: Oh well, everyone has different experiences, there is 2 sides to the story etc. Well, all I can say to you is that I have made well over 100+ plus bookings with booking.com over the last 13 years. This is the worst experience I have had. The people at booking.com did answer my calls and the EURO 1,970 that I paid this property was eventually refunded, but the nightmare I will not forget.
Disliked: - I arrived late at night into Brussels, but had contacted the property to advise the arrival time - The key pickup location was from a mailbox outside a closed office far from the property. - When I arrived, there was NO KEY in the mailbox. - Despite calls to the contact number, whatsapp messages, Nothing. So I had to begin walking around this city late at night looking for a hotel. The next day, I got a message from a cellphone number from Mexico! To me this smelt of fraud. - To add insult to injury, this property had the arrogance to actually charge my credit card for a breakage deposit for a stay that I never had! The company, Nestor Hospitality, caused my credit card to be canceled by my bank as a suspected fraud, - I am still wondering why booking.com still has this property on its website.
Amazing charming location, disappointing attention and service from staff
Liked: The location and charm of the place was amazing. Our room looked directly down on the Grand Place which had people coming and going all day and late into the night but noise was no issue. We loved being able to take in the view from our window.
Disliked: The staff was very disappointing. I reached out multiple times prior to arrival to finalize check in processes and get information. Did not even have a clear address. Luckily from the description and pictures I was able to get to the right building but could not find the door. Just before our check in I received detailed instructions to find the place and get the keys. We had to leave our bags with part of our group and walk almost a mile to their office, access a lock box and get our key. No staff present. We had a group of 5 adults and only had 2 towels in the apartment. The bathroom sink did not drain. After several attempts to reach staff, we got a reply of “please send videos of sink and check all drawers for towels, we will send someone out.” We had to go purchase our own towels. This was all on day one of a 3 night stay. We had no other responses to our multiple attempts on different sources, email, text, and what’s app. On our last day we got some automated messages about checkout and finally a message from staff saying “sorry the cleaning staff did not leave enough towels and a repeat of check out processes. Despite the amazing location, I would hesitate to recommend staying here risking the lack of attention from staff.
Perfect location for visiting Brussels
Liked: Location was amazing and hosts were great with key pick up instructions, it was a 10 minute walk from the property and we were able to pick up some more towels while there. Check out was really simple and easy, again great hosts and an incredible property and location. Would def stay there again.
Excellent location, but lack of communication was disappointing
Liked: Loved the location!!! How many people can say they have stayed in a guild house right in the middle of Grand-Place?! Flat was as expected, generally clean, beds comfy, didn’t use the kitchen but it seemed well equipped.
Disliked: Paid for early check-in…the process was confusing because I was given instructions to ring a doorbell and ask the cleaners to let us in. The cleaners had already left, so I had to retrieve the keys from another location while my friends guarded the luggage. By the time I finally received the instructions to get the keys and returned to the flat, paying for early check-in was pointless. Asked for a refund, still haven’t seen it…after communicating that I had made it into the flat, I asked some additional questions and got zero response. For a company that prides itself on being helpful and like a concierge service, the lack of follow-up was disappointing. When I asked about check out processes, they finally texted me back. The wifi wasn’t working (despite our attempts to troubleshoot) and there were only two bath towels but we had three adults in our party, so one of us ended up using a hand towel. The handles/hardware on the doors need to be looked at, the bathroom door didn’t fully close.
Good to know
This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.
Chic Penthouse Grand-Place compared with other hotels in Brussels
Based on guest scores and reviews for 200 places to stay in Brussels. Distances as the crow flies.
- its score; the average in Brussels is 8.1
- 8.9
- guest reviews
- 81
- from the centre of Brussels
- 100 m
What’s near Chic Penthouse Grand-Place
Distances from the hotel as the crow flies.
- Brussels Airport (BRU) 11 km
Frequently asked questions about Chic Penthouse Grand-Place
What are the check-in and check-out times at Chic Penthouse Grand-Place?
Check-out is until 11:00.
Are pets allowed at Chic Penthouse Grand-Place?
Yes: pets allowed. Let the hotel know when you book in case there is a supplement or a size limit.
How far is Chic Penthouse Grand-Place from the centre of Brussels?
About 100 m from the centre of Brussels, as the crow flies.
