Hotel The Neufchatel
About the hotel
Luxurious Accommodation
Experience luxury at its finest in our elegant guest rooms designed by Manuel Vraux de S. Laranjeiro. Each room features quality furniture, a private bathroom with a rain shower, and an LED TV with over 40 international channels.
Convenient Location
Situated just a short walk from Avenue Louise, our boutique hotel offers easy access to the city's top attractions, restaurants, and shops. With the Louise Metro Station and Janson Tramway Stop nearby, exploring landmarks like the Grand-Place, Manneken-Pis, and the European Parliament is a breeze.
Exceptional Hospitality
Start your day with a delicious buffet breakfast and enjoy complimentary WiFi throughout your stay. Let us make your visit to Brussels memorable and book your stay at The Neufchatel today.
Facilities
- Free WiFi
- Parking
- Non-smoking rooms
- Heating
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Bar
- Fax/photocopying
- Soundproof rooms
- Non-smoking throughout
- Private check-in/check-out
- Designated smoking area
- Street parking
- Shared lounge/TV area
- Allergy-free room
- Guest rooms disinfected between stays
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV in common areas
Check-in and check-out
- Check-out
- until 11:00
Guest reviews
Very good
Un bon choix
Liked: Nice little hotel in quiet neighbourhood just outside of centre, had all you need for short stay. Good breakfast choices. Friendly staff. Close to some shops, restos and cafés.
Liked: clean, good size rooms nice and warm, great location near restaurants and bars, friendly reception
Disliked: all good!
Funky, comfortable hotel with amazing staff
Liked: I've stayed at this hotel twice this year, and absolutely loved it. I'm actually considering a third stay there soon if needed. The rooms were really comfortable, and decently soundproof. Both times I stayed there (May/June & August) were heatwaves, and the Aircon was excellent. Each room is modelled after a famous Belgian person or theme, and is really cool. The hotel itself is great, but the best thing about it is the staff. The most kind, friendly and helpful staff I've ever come across. If you need a place to stay in Brussels, definitely come here!
Amazing location and amazing service
Liked: The location is really convinient. The breakfast is awesome. The place is perfecct and in the city central.
Disliked: The washroom gets clogged if we take shower with a little bit gap between the showroom door. Thede is no draian near the closet which keeps the water clogged until moppeed.
Suited my needs
Disliked: Extremely disappointing experience. We are currently pursuing a partial refund and will explore all available options until this is properly resolved. One of the rooms we were given was shockingly small and felt completely different from what we expected based on the Booking.com listing. It was extremely cramped, with barely any usable space around the bed. The most serious issue, however, was the window. It could not be opened normally, which created major concerns about ventilation and, more importantly, safety in the event of an emergency. Staying in a room where you cannot properly open the window made us feel extremely uncomfortable and effectively trapped. We immediately raised the issue with the hotel. At first, they refused both a refund and a room change. Only after a prolonged and unpleasant argument did they eventually agree to offer another room. By that point, however, all confidence in the hotel had been lost. We did not feel comfortable staying there anymore and left the property to stay elsewhere. Despite this, the hotel kept approximately €1,000 for a stay that was effectively not used. We find this completely unacceptable. We are now in the process of trying to recover our money through Booking.com and will explore all available consumer-protection and payment-dispute options if necessary. We have also asked Booking.com to investigate whether the room was subsequently made available or sold to another guest after we left, while the hotel was still retaining our full payment. This was not a minor inconvenience or a matter of personal taste. The room was extremely cramped, the window situation raised serious safety concerns, the initial response from the hotel was unhelpful and confrontational, and the overall handling of the situation was unacceptable. For a booking costing around €1,000, this experience was absolutely appalling. I would not recommend this hotel based on our experience.
Good to know
When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Hotel The Neufchatel compared with other hotels in Brussels
Based on guest scores and reviews for 200 places to stay in Brussels. Distances as the crow flies.
- by guest reviews in Brussels
- 85th of 200
- its score; the average in Brussels is 8.1
- 8.4
- guest reviews
- 2,465
- from the centre of Brussels
- 2.1 km
What’s near Hotel The Neufchatel
Distances from the hotel as the crow flies.
- Brussels Airport (BRU) 12 km
Frequently asked questions about Hotel The Neufchatel
What are the check-in and check-out times at Hotel The Neufchatel?
Check-out is until 11:00.
Does Hotel The Neufchatel have parking?
According to the hotel: parking, street parking. Ask the hotel whether you need to book it and whether there is a charge.
How far is Hotel The Neufchatel from the centre of Brussels?
About 2.1 km from the centre of Brussels, as the crow flies.
