Smartflats - Grand-Place I

About the hotel

Luxurious Accommodation in the Heart of Brussels

Modern Amenities : Smartflats - Grand-Place I offers free WiFi and a fully equipped kitchen, including a dishwasher, oven, and microwave. Each unit features a flat-screen TV, private bathroom, and cozy seating area, ensuring a comfortable stay for guests.

Convenient Location : Situated just steps away from Brussels' center, guests can enjoy city views and easy access to popular attractions such as the Museum of the City of Brussels, Grand Place, and Brussels Central Station. The proximity to key landmarks makes exploring the city a breeze.

Family-Friendly Environment : With spacious family rooms available, this apartment complex is ideal for those traveling with loved ones. The inclusion of bed linen, towels, and kitchen essentials like a coffee machine and kettle adds convenience to your stay.

Experience the perfect blend of comfort and convenience at Smartflats - Grand-Place I. Book now for an unforgettable stay in Brussels.

Facilities

• Internet access
• Non-smoking rooms
• Terrace
• Family rooms
• Non-smoking throughout
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Delivered food - securely covered
• Security alarm

Check-in and check-out

Check-out

until 11:00

Guest reviews

• B

  BardhiItaly

  5

  Perfect location but the apartments need to be renovated ant taking care amenitiess should be included

  Liked: Location is perfect, the staff over the phone is gentle and kind and always ready to help with what they can.

  Disliked: There were no doors in the bedrooms so if you are not your family but with colleagues like me is very strange and uncomfortable. no liquid soap or even a soap in the toilets, no iron. No extra pillow or towel in case you will need one. Things that were not specified in the description. The elevator was not working but was already anticipated to us.

  Posted in July 2025

• M

  MelissaGermany · Group

  5

  mid

  Liked: We liked the furniture and the sleep places were good

  Disliked: We didnt have any warm water and the host didn't help us the instructions we got weren't working and it was freezing outside....the tv wasnt working aswell

  Posted in July 2025

• D

  DanielUnited Kingdom · Group

  2

  Dirty apartment and terrible customer service

  Liked: Central location

  Disliked: Do not stay here. Was asked for a €250 euro deposit a few days before we arrived. They also sent instructions to collect the keys from a completely different place. The code for the door to collect keys did not work, no answer when we called multiple times. We had to stand around and wait until someone left so we could get in to collect. We had the same problem dropping off the keys when we left and was left stood around when we had to leave to catch a flight. Awful customer service. The lift didn’t work, my friend that has mobility issues had to climb 5 flights of stairs for 2 days. Not acceptable. Got an email day before stay saying WiFi was broken and they are fixing it. It was never fixed. Looking at the previous reviews it has obviously never worked. They are liars. The place itself was dirty, it had blatantly not been cleaned. The bin hadn’t been emptied. Toilets were brown and disgusting. Kitchen tap did not work. They had obviously just made the beds and not bothered to clean anything else. There was damage to bits of the place and dirt on the walls. Cigarette butts on the windowsills. Crumbs on the cabinets. The “sofa bed” was literally just a sofa. Not comfortable to sleep on. The apartment was also nothing like the ones pictured. Essentially complete false advertising. These people are essentially scammers, what you book is not what you get. Would never book with them again. The apartment itself could be nice if the company looking after it actually cared about their customers.

  Posted in July 2025

• C

  ChrisUnited Kingdom · Group

  6

  Good location, had everything we needed as a group of 4 lads who only really needed a bed to sleep in and a hot shower

  Posted in July 2025

• K

  KlemendUnited Kingdom · Solo traveller

  1

  Bad

  Posted in July 2025

• E

  EllisUnited Kingdom · Group

  10

  Exceptional

  Posted in June 2025

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

This property will not accommodate hen, stag or similar parties.

Please inform Smartflats - Grand-Place I in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of EUR 200 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

There is no reception on site. We operate self check-in and have a call centre available 24/7.

We clean before and after your stay. In the meantime, this is your home. Take care of it.

We do not change towels or sheets during your stay, unless your stay exceeds 5 nights.

You can request additional cleaning for an additional fee (18-54€ depending on the type of flat).

Guests should avoid making noise between 23:00 and 07:00.

A deposit may be required at the property.