Diamond Hotel
About the hotel
Convenient Amenities: Stay connected with complimentary wireless internet access, benefit from concierge services, and unwind at the hotel's hair salon.
Dining Options: Indulge in a meal at the restaurant, order from room service, and sip on your favorite drink at the bar/lounge.
Featured Amenities: Take advantage of express check-in/out, read the latest news with complimentary newspapers, and relax in one of the individually decorated guestrooms with a Select Comfort bed.
Book your stay at Diamond Hotel to experience the best of Eastbourne City Centre. Enjoy easy access to popular attractions and a comfortable stay with all the necessary amenities.
Facilities
- Elevator
- Conference space
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Express check-out
- Smoke-free property
- Wedding services
- Express check-in
- Free WiFi
- Luggage storage
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
Check-in and check-out
- Check-out
- until 11:00
Guest reviews
Pleasant
Stay clear away from this place
Liked: Came to this hotel for Christmas day, no bar, no entertainment!! The room we were put in was full of mould on walls, freezing cold and toilet was black with feaces. When complaining and asking for room change, we were made to feel like liars as they sent someone to check the room. Disgusting!! The drawers in our friends room was full of cigarette butts. Never again!!
This appears to be a con!
Liked: Don't touch this hotel with a barge pole!! We booked for 22 July. That morning we received a "hope you enjoy your stay" email and on arriving in the afternoon were greeted by a locked and empty hotel with a message on the entry door saying it was temporarily closed. We later found out that it had been closed for sometime. Booking.com are currently investigating this on our behalf
DISASTER
Liked: Turned up at the hotel to be shown a message saying please telephone as the hotel is closed for unforeseen circumstances. following discussion and numerous telephone calls, and then booking into the Cavendish Hotel, to be told the HOTEL HAS BEEN CLOSED FOR SOME CONSISDERATION WEEKS. the booking was through Booking.com and the hotel change is a SCAM! DO NOT BOOK AND STAY THERE. we were not the only people to be disappointed on this occasion. please be very mindful.
not very good, look elsewhere
Liked: The room was clean and the bed very comfortable. However the whole hotel was very run down and scruffy. no air con nor a fan Despite what I had heard they don't provide parking permits to guests Reception only staffed from 11.00
Terrible hotel. Avoid!!!
Liked: Terrible hotel. Avoid!!! List of problems at hotel: - No personnel at front desk at check-out time (before 11am) - this is a complete red flag, as it makes it difficult to have them deal with any issues - no direct phone number to the hotel available. Only a number to a general helpdesk, where staff is friendly but not knowledgeable - no inclination to offer any customer service - I encountered a dirty bathroom floor and showed them the dirt picked-up with my towel. They only offered to take action the next day, leaving me with a dirty bathroom. I checked out a day early, because they had not dealt with my complaint the evening before. Customer service when I went back to complain and hopefully reclaim some of my money for the second night, was horrible. Problems with the room: - dirty bathroom floor - very dusty room, a lot of dust in room corners, underneath desk and on top of wardrobe - unsafe electric connection to fridge (unfused extension lead) - missing curtain hooks so curtains don't close - no mattress or pillow protectors - not meeting basic hygiene standards - one pillow was badly stained - only one very bright light in the room. No bedside lamps - bathroom lamp not meeting bathroom safety standards - bins without bin liners (they were lucky I did not have my period!) - people drinking alcohol and smoking weed in hotel entrance - incredibly worn, old and tatty room The only positives about this hotel are room size, location and the sea view from my room and I have nothing bad to say about the cleanliness of sheets and towels. The sad thing is that the building is beautiful and with well cared for rooms, this could be a lovely hotel. Currently, it is not.
Not fit to stay in
Liked: Diamond Hotel Eastbourne Eastbourne Not a three star hotel a one star hotel 898047803 Please if you book this hotel CANCEL NOW! This is a cheap and nasty horrible dirty hotel not even a one star. Our room was big filthy carpet old furnished. The bedside light never worked. The curtains never met missing links on the pole had to use a chair to keep hold of the curtains shut they also were see through no blackout. Only could open one window. The bathroom was poor water pressure low bath was dirty cheap rough towels too.Couldn’t sleep at night as people they put up in the hotel sat on the steps outside smoking drinking and talking out loud. When returning to rooms was noisy too The lift was full of some liquid on the floor on one occasion. Reception staff very unhelpful and treated us as though we were a rehousing person. This hotel should never take bookings or put on any hotel website. Also should be reported to the Eastbourne tourist board to check what it says
Good to know
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
A deposit may be required at the property.
Diamond Hotel compared with other hotels in Eastbourne
Based on guest scores and reviews for 200 places to stay in Eastbourne. Distances as the crow flies.
- by guest reviews in Eastbourne
- 137th of 200
- its score; the average in Eastbourne is 8.7
- 6.6
- guest reviews
- 70
- from the centre of Eastbourne
- 550 m
What’s near Diamond Hotel
Distances from the hotel as the crow flies.
- London Gatwick Airport (LGW) 54 km
Frequently asked questions about Diamond Hotel
What are the check-in and check-out times at Diamond Hotel?
Check-out is until 11:00.
How far is Diamond Hotel from the centre of Eastbourne?
About 550 m from the centre of Eastbourne, as the crow flies.
