Renaissance Lucerne Hotel

About the hotel

Luxurious Accommodation

The Renaissance Lucerne Hotel offers modern 5-star luxury within a historic city palace. The tastefully furnished, non-smoking rooms boast ornamental ceiling decorations, warm-toned interiors, and top-notch amenities including air conditioning, soundproofed windows, USB wall plugs, and a mini-fridge.

Culinary Delights

Indulge in a gastronomic experience at Pacifico Restaurant, where South American-inspired cuisine delights with dishes like Fajitas, home-smoked Spare Ribs, and premium steaks. Wash it down with classic drinks or unique cocktail creations at Boca Grande Bar & Lounge.

Relaxation and Convenience

Unwind in the hotel's lounge equipped with a spacious seating area, coffee machine, PC, library, and vending machine. With free WiFi throughout the property and a 24-hour reception, Renaissance Lucerne Hotel ensures a comfortable and convenient stay.

Book your stay at Renaissance Lucerne Hotel for a luxurious and unforgettable experience.

Facilities

• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Room service
• Business center
• Heating
• Family rooms
• Hiking
• Lift / Elevator
• Laundry
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Bar
• Tour desk
• Golf course
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Dry cleaning
• Skiing
• Breakfast in the room
• Packed lunches
• Currency exchange
• Non-smoking throughout

Check-in and check-out

Check-out

until 12:00

Guest reviews

• C

  CurtUnited States · Couple

  9

  We will be back

  Liked: Staff was great. Location was fantastic. Room exceeded our expectation

  Posted in August 2026

• 8

  810alexanderdCouples

  8

  Great location in the city with quiet rooms!

  Liked: This hotel was positioned in a great spot in the city and the hotel recognized Marriott Titanium Status by providing an upgrade to a Junior Suite. The airconditioning worked well in the room on a very hot day in early August 2026. We loved the overall feel of the hotel but I cannot rate it a 5/5 because I did not think the bed was comfortable. Everything else was immaculate about the hotel. Our upgraded room was also perfectly quiet in a busy part of the city! Make sure you reserve a parking spot in advance if you plan on parking on the premises.

  Posted in August 2026

• M

  MichelleAustralia · Couple

  6

  If you’re young, great place to stay or ask not to be on the floor above the restaurant

  Liked: Location was great and hotel facilities were good, breakfast was nice.

  Disliked: The restaurant turns into a nightclub on both nights of our stay, Fri & Sat night & our room was directly above the restaurant so no sleep until 3am!!! Would’ve been nice to know!

  Posted in August 2026

• P

  pllm2026Family

  2

  very poor experience with this property that simply has a rude front desk staff

  Liked: We are a couple in their late 70's with multiple surgeries struggling to walk, were give a very small room on the 6th floor corner away from the elevator with practically no view. Upon asking them to switch us to a lower floor close to the elevator the front desk staff was rude and simply dismissed our request and our concerns.

  Posted in August 2026

• K

  KailuaGalCouples

  4

  Underwhelming & Disappointing

  Liked: We recently completed a 3-night stay at the Renaissance Lucerne. On the positive side, the location is excellent, and our 4th-floor room was quiet. Thanks to previous reviews warning about noise from the main-level bar and restaurant, we requested a room above the 3rd floor, which worked out well. Unfortunately, those were the only highlights of our stay. Check-in set a poor tone. The receptionist, Dana, was unfriendly and seemed visibly annoyed that we had booked through a third party rather than directly with Marriott. When I asked to add our Marriott number to the reservation, she haughtily informed me that it "won't make any difference" since we wouldn't earn points or receive breakfast. The room and bathroom were both quite small. Space was tight enough that only one suitcase fit on the luggage stand; the other had to go on the floor, forcing my husband to carefully maneuver around the bed. The bed itself was just average—noticeably less comfortable than the Zurich Marriott. Additionally, the room felt far too warm for the thick comforter provided. Even with the AC set to the maximum level (3), we overheated every night and had push off the quilt at intervals during the night. It felt as though the hotel increased the temperature settings overnight. Having a top sheet or a lighter option intead of just a quilt would have helped immensely. The bathroom layout was awkward, with the toilet positioned directly in front of the door. While the shower was a decent size, the fixed glass panel design caused water to puddle on the floor where the panel didn’t cover. The lack of an exhaust fan meant the mirrors fogged up heavily, and odors escaped straight into the bedroom. To make matters worse, a housekeeping supply cart and a dirty linen basket were parked directly outside our door (Room 407) for the entirety of our stay, which gave our stay a low-budget feel. Because we booked using Chase Reward points (which required significantly fewer points than Marriott required), our Titanium Elite breakfast privileges were not honored. Consequently, we cannot comment on the hotel's breakfast. Instead, we bought pastries daily from Bäckerei Macchi and ate them in the lobby while using the hotel's coffee/tea station. While this worked fine, the lobby area curiously lacked napkins of any kind. For those looking for alternative breakfast options, La Vie En Rose, Melissa’s Kitchen, Mill’Feuille, and a Starbucks are all within a short walk. A few final operational notes: the elevator is incredibly slow for a 6-story building, resulting in frequent waits. Also, if you plan to drive, note that hotel parking is 35 CHF/night and should be reserved upon booking. The hotel only controls three gated spaces; fail to secure one, and you will be hunting for public parking. Overall, our stay was underwhelming and disappointing. Next time, we will opt for a different property, such as the lovely Hotel des Balances or The Hotel Lucerne, if we want to stay within the Marriott family.

  Posted in August 2026

• H

  HumaPakistan · Couple

  9

  Liked: all good

  Posted in July 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.