The Hotel Lucerne, Autograph Collection





About the hotel
Unique Design by Jean Nouvel
Situated next to a park in Lucerne, this hotel designed by Jean Nouvel offers a blend of simplicity, spirituality, elegance, and refinement. The artistic interior with imaginative decor and inventive touches creates a unique environment for guests to enjoy.
Convenient Location and Free WiFi
Within a 5-minute walk, guests can reach the Culture and Congress Centre (KKL), the historic old town with a lake promenade, and the train station. Additionally, free WiFi is available throughout the entire hotel for guests' convenience.
Exquisite Dining and Modern Accommodation
Guests can savor carefully selected ingredients and exotic flavors at HATO Restaurant, unwind in the bar, and appreciate the contemporary accommodation with park views. Indulge in the sumptuous offerings of this hotel, finding inspiration in its originality and modernity.
Book now to experience the unique blend of simplicity and elegance at our hotel in Lucerne!
Facilities
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Dry cleaning
- Breakfast in the room
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Street parking
- Concierge service
- Allergy-free room
- Wine/champagne
- Pet bowls
- Pet basket
- Guest rooms disinfected between stays
Check-in and check-out
- Check-out
- until 12:00
Guest reviews
Fabulous
Nice location, not worth the money
Liked: Property location is ideal near the park and city
Disliked: The place is very dark, there is only one elevator everything was pretty cramped, breakfast seemed unorganized, staff didn’t always answer the reception, seems all together pretty hacked together. Too expensive for the what you would expect from a 5 star hotel. 3 star at best.
An Offputting Hotel Despite Earnest Staff
Liked: The Hotel is a boutique hotel with a few positives and several significant negatives. First the positives: it is located in short walking distance to many of the attractions of Lucerne, such as the ferry quai and the railway station. Its front desk staff are friendly young people. Our room at least (billed as a suite, but not actually) was spacious by Swiss hotel standards. Now some quite significant negatives. First, the decor is very dark, especially in the rooms, where lighting is most insufficient. The furniture in the room is cheap and does not invite sitting and enjoying the room. The shower was small with only a hand-held shower head. The room was billed as "Garden View" but the small, chest height window actually only looks out over the green roof of the adjacent public library. And perhaps most off-putting, the ceiling is papered with soft porn in the form of a large photographic illustration of a naked and tattooed oriental woman with glowing nipples, a satisfied and lounging man looking on, and a double-entendre caption (complete with grammatical error). If this is a "Jean Nouvel masterpiece" as is claimed, I would avoid the artist; who wants to look at such a picture above his or her bed at the going down of the sun and in the morning -- and every time one wakes at night? The breakfast is, for a hotel of this cost, very sparse. And to get to it, one has to compete for the one tiny elevator with the staff who are using it at all hours to transport their carts and cleaning materials. The Hotel is not one to which I would likely return and I am surprised that it is part of a Marriott collection. Sorry!
Not my cup of tea
Liked: We are huge fans of Marriott and booked this hotel because of the location to the train station and downtown. The staff were amazing and very accommodating but the rooms were not safe for older travelers. We were given an upgrade on arrival and checked into our room after 3pm. The room was large and had a window overlooking the park. My husband has a bad back and he could not sit in the "bubble" chairs in the room. There were 3 steps up to a large bathroom with very slippery floors (even when not wet). I don't know who talked designers into barn doors and barn doors at the top of 3 steps for the bath is a recipe for disaster. There was only a tub/shower combo and that also was a challenge for my husband. We requested a room change after being in the room about an hour. The hotel doesn't offer any rooms for handicapped accessible. We were offered and accepted a smaller room with just a shower. It was much safer. It still had the same "Bubble" chairs that were not comfortable but did look cool. The worst thing about the room was the "art" on the ceiling. Not only did I have nightmares waking up to see it but it also surprised us each time we woke up. I guess I have to admit we are finally old! Finally, the restaurant has mirrors to reflect the light. It was blinding when you walk in and felt like I needed my sunglasses on the whole time. Overall it was a disappointment. I will be sure to check more carefully next time in Lucerne for something a little calmer and safer.
Convenient for walking central Lucerne
Liked: The Hotel Lucerne is convenient to central Lucerne and walking the old city. It is a small, boutique hotel - the front desk told us it is the second smallest Autograph Collection hotel in the Marriott Bonvoy portfolio. As a Bonvoy Ambassador Elite, we had two rooms and were placed next door to each other on the top floor with a private end of the hall, making for a quiet stay. The rooms were large for a European urban hotel, especially the bathrooms. Everything was very clean and had a very distinctive modern design. The staff was friendly and accommodating of family travel with kids. For the size of hotel, the breakfast buffet offered a good variety. The only drawback was parking - the hotel has only two dedicated spots, which were already taken, so we were left to find parking on Lucerne city streets. Luckily we found a spot just a few blocks away.
Memorable, Perfect Stay
Liked: It take almost 10 minutes for the four of us the reach this hotel from the train station since we were carrying 2 medium-large and 2 small luggages. The Hotel Lucerne located in the central area and many attractions of Lucerne are within walking distance. So many restaurants, Cafes and Bistros nearby. Upon our arrival, we got a surprise: I got upgraded to Corner Suite facing the small garden, Library of Lucerne and a Church. The front office provide all the information we need to see the city; the way she explained made us rushing the the city right after we settled our room. Check in and check out was very quick and seamless. I really enjoy the breakfast as guests can choose some menus from the kitchen and the staff prepare them to our liking. Room was spacious, very well decorated (although at the first night my wife was a bit disturbed by the painting or picture on the ceiling). And I got a very pleasant and unforgettable memory: on the second day, the four staffs on duty drop by on our breakfast table for wishing myself a great and wonderful birthday. And I still keep the card presented to me. Thank you for make our stay and visit in Lucerne memorable. So, in conclusion: Perfect
Beautiful boutique style hotel, multiple failings
Liked: Stayed here for a night while on business in Luzern. Hotel has a very nice boutique feel. Room was huge (maybe I got upgraded as Marriott Ambassador). But a few flaws. There are weird LED lighting strips and lights everywhere. Some of these you CANNOT turn off. Which means you cannot sleep well. Hotels are all about sleep. This is a major failing. I had to do my best to put pillows over these annoyances. The room also runs warm. You cant set it to be cold at night. And breakfast is lackluster. The omelette is more of a fried egg.
Good to know
Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.
Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
The Hotel Lucerne, Autograph Collection compared with other hotels in Lucerne
Based on guest scores and reviews for 178 places to stay in Lucerne. Distances as the crow flies.
- by guest reviews in Lucerne
- 74th of 178
- its score; the average in Lucerne is 8.3
- 8.8
- guest reviews
- 138
- from the centre of Lucerne
- 250 m
What’s near The Hotel Lucerne, Autograph Collection
Distances from the hotel as the crow flies.
- Zurich Airport (ZRH) 50 km
Frequently asked questions about The Hotel Lucerne, Autograph Collection
What are the check-in and check-out times at The Hotel Lucerne, Autograph Collection?
Check-out is until 12:00.
Does The Hotel Lucerne, Autograph Collection have parking?
According to the hotel: parking, street parking. Ask the hotel whether you need to book it and whether there is a charge.
Are pets allowed at The Hotel Lucerne, Autograph Collection?
Yes: pets allowed, pet bowls, pet basket. Let the hotel know when you book in case there is a supplement or a size limit.
How far is The Hotel Lucerne, Autograph Collection from the centre of Lucerne?
About 250 m from the centre of Lucerne, as the crow flies.
Other hotels in Lucerne
Backpackers Luzern8.9 FabulousSee prices
Capsule Hotel - Lucerne Old Town8.9 FabulousSee prices
Holiday Inn Express - Luzern - Kriens by IHG★★★8.3 Very goodSee prices
Boutique Hotel Anker★★★8.9 FabulousSee prices
Waldstätterhof Swiss Quality Hotel★★★8.6 FabulousSee prices
Boutique Hotel KARL★★★8.7 FabulousSee prices