Charles Hope Liverpool

About the hotel

Prime Location

Modern Amenities

Shared Facilities

Book now for a delightful stay at Charles Hope Liverpool.

Facilities

• Free WiFi
• Non-smoking rooms
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Non-smoking throughout
• Cashless payment available
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• CCTV outside property
• CCTV in common areas
• 24-hour security

Check-in and check-out

Check-out

until 11:00

Guest reviews

• K

  KhalidKuwait · Couple

  10

  I hope to stay again next time

  Liked: Every thing and it’s my 5th time to stay in.

  Disliked: No thing.

  Posted in October 2026

• C

  ChristopheFrance

  2

  VERY BAD EXPERIENCE AND EXTREMELY POOR SERVICE... CHARLES HOPE IS SIMPLY HOPELESS!!!

  Liked: Location was good incl. being on 28th floor with beautiful view on the Mersey River Interior of apartment was well-designed and could have been really good if no major issues such as no hot water during 4 days, temperature of 27°C with no A/C, no repair of the dishwasher although we stayed there for 10 days, etc. (and these are only the major issues we faced) would have happened or would have at least been solved. Only good surprise was the unexpected cleaning service after 7 nights!

  Disliked: Showing consideration to the clients, especially for a stay of 10 nights, would probably help meet the customer's expectations. Here are the main problems we encountered: - No hot water when we checked in and it was repaired only after 4 nights!! - One evening, the only badge/key we had didn’t work and therefore didn't allow us to enter the apartment for 1 hour or so when after several phone calls the building's concierge finally opened it with a master key/badge!! - Dishwasher didn't work and wasn't repaired in spite of our numerous phone calls... thus we ended up with having to wash our dishes manually and during our entire stay (10 days)! - Even late August the temperature in the apartment was 27°C when we came back in the late afternoon or evening... this was due to floor-to-ceiling windows... which is ok if there would be air conditioning or at least the windows could fully open rather than only be left ajar... unfortunately this was not the case and we had to spend 10 nights in the heat with only one small fan (we asked for additional fan for the second bedroom but never got it!!). - Several crockery items were not enough (in particular we had only 3 glasses for 4 persons) and some cooking utensils were not compatible with the cooking hob... no more comment as this can be very easily avoided!! - Every time we phoned to the customer service I had to explain the full stories to the team member again... it seems that they didn't keep track of my previous requests and conversations. I could add quite a few other relatively minor issues but don't want to make it even longer... so, all in all, this experience of a luxury serviced apartment (as it was displayed in the lobby) was one of our worst experiences!!!

  Posted in October 2026

• H

  HelenUnited Kingdom

  6

  Was fine, frustrating to have to reach out for instructions for entry and there being no running water

  Liked: Great location, good nearby facilities

  Disliked: Entry instructions weren’t clear enough, need to be if you’re a self check in property No running water on arrival Not enough towels for each person staying - 2 large and 2 small for 3 people… WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work

  Posted in October 2026

• T

  TracyUnited Kingdom · Couple

  9

  Fabulous

  Liked: Apartment was stunning, beautifully furnished with designer furniture. Views amazing and location was great for us

  Disliked: We weren’t sent the codes to access the apartment keys from the key nest and it was difficult to speak to the online support

  Posted in September 2026

• H

  HelenIreland

  2

  Bad

  Liked: Location

  Disliked: No hot water Found it very hard to get maintenance 2 days without hot water

  Posted in September 2026

• L

  LucyAustralia · Couple

  8

  Liked: Nice space & location

  Disliked: It was too hot - really needs some ceiling fans as cannot cool it down with the windows open.

  Posted in September 2026

Reviews in English from guests who stayed at the hotel, provided by our booking partner.

Good to know

This property does not accommodate bachelor(ette) or similar parties.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A deposit may be required at the property.